We strive to provide goods and services which comply with the industry standards to our customers and make online shopping a breeze. However, in case you face any issues with the product(s), you can write to us at returns@docboon.in and we will try our best to resolve your issue at the earliest.

The Company shall entertain returns only in below-mentioned cases:

1. Receipt of short-expiry product(s).

We strive to provide you with the latest product(s). In case you receive product(s) which is expiring at least within 90 days, click a picture of the manufacturing label on which the date of manufacturing and expiry has been printed and send it to our email id: returns@docboon.in along with the order and invoice number. You are required to report such issues immediately upon receipt of the product(s) or max. within 7 days from the receipt. Once the e-mail is received by us, an investigation may be initiated at our end. After the investigation, if the issue raised is found to be valid, we will make arrangements to dispatch a new product(s) with the extended expiry dates. In case the product(s) which was ordered is unavailable, then your paid amount will be refunded to your bank account without any deductions within 5 working days. Please note that you are not required to pay for any additional shipping fees in such a case of reshipment.

2. Receipt of product(s) damaged in transit

Do not accept your order if you receive a tampered consignment as evident from the packaging. If received, after opening the consignment you find that the product(s) is damaged then immediately (within no later than 7 days from the receipt of the order) click the photo of the damaged product(s) as well as the product label(s) and send it to our email id: returns@docboon.in along with the order number and the invoice number. Once we receive the email, an investigation may be initiated at our end. After the investigation, if the issue raised is found to be valid, we will make arrangements to dispatch a new product subject to the availability of the stock. If the stock is not available, then your paid amount will be refunded to your bank account without any deductions within 5 working days. Please note that you are not required to pay for any additional shipping fees in such a case of reshipment.

3. Receipt of product having manufacturing defect

If upon receipt of the order you notice that your product(s) has a manufacturing defect, you are required to kindly attach a photo of the product’s label and send it to our email id: returns@docboon.in forthwith and within no later than 7 days from the receipt of the order. Once we receive the email, an investigation may be initiated at our end. Our team/ courier partner / supplier or manufacturer’s representative will collect the product and once it is ascertained that the defect claim is valid we will make arrangements to dispatch a new product subject to the availability of the stock. If the stock is not available then your paid amount will be refunded to your bank account without any deductions within 5 working days. . Please note that you are not required to pay for any additional shipping fees in such a case of reshipment.