PRIVACY POLICY

(DOCBOON Platform)

1. INTRODUCTION

DOCBOON (“we”, “our”, “Platform”) is committed to protecting your personal data and ensuring transparency in how your information is collected, used, stored, and shared.

This Privacy Policy is issued in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing or using the Platform, you consent to the practices described in this Policy.

2. ROLE OF DOCBOON (IMPORTANT)

DOCBOON operates as a technology intermediary platform connecting buyers and independent sellers.

• DOCBOON does not manufacture or directly supply products (unless explicitly stated)
• Personal data may be shared with sellers strictly for order fulfillment and compliance

DOCBOON acts as a data fiduciary for data collected through the Platform.

3. INFORMATION WE COLLECT

We may collect the following categories of data:

3.1 Personal Information

• Name
• Phone number
• Email address
• Billing and shipping address

3.2 Business / Institutional Information

• Hospital / clinic / organization name
• Registration details
• GST details

3.3 Transaction Data

• Order details
• Payment status
• Purchase history
• Delivery information

3.4 Technical Data

• IP address
• Device type
• Browser information
• Platform usage data

3.5 Communication Data

• Emails
• Support queries
• Platform communications

4. PURPOSE OF DATA PROCESSING

Your data is processed for the following purposes:

• Order processing and fulfillment
• Facilitating transactions between buyers and sellers
• Customer support and communication
• Payment processing and reconciliation
• Fraud detection and risk management
• Platform improvement and analytics
• Regulatory compliance and record keeping

5. LEGAL BASIS FOR PROCESSING

We process personal data based on:

• User consent
• Performance of contractual obligations
• Compliance with legal requirements
• Legitimate business interests

6. DATA SHARING (CRITICAL SECTION)

Your data may be shared with:

6.1 Sellers

• For order fulfillment
• Delivery coordination
• Compliance and traceability

6.2 Service Providers

• Payment gateways
• Logistics partners
• Cloud and IT providers

6.3 Regulatory Authorities

• When required by law
• During audits, investigations, or compliance checks

DOCBOON shares data only to the extent necessary for legitimate purposes.

7. THIRD-PARTY RESPONSIBILITY DISCLAIMER

Once data is shared with third parties (including sellers and service providers):

• Such parties act as independent data controllers/processors
• DOCBOON does not control their data handling practices

DOCBOON shall not be liable for misuse of data by such third parties beyond its reasonable control.

8. PAYMENT DATA

• Payments are processed via third-party payment gateways
• DOCBOON does not store sensitive financial data such as card details

Payment processing is governed by the respective payment provider’s policies.

9. DATA RETENTION

• We retain data only for as long as necessary to:
• Complete transactions
• Fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes

Certain records may be retained for extended durations as required under applicable laws.

10. DATA SECURITY

We implement reasonable technical and organizational measures to protect personal data.

However:

• No system is completely secure
• Users acknowledge inherent risks of digital transmission

11. USER RIGHTS

Subject to applicable laws, users may:

• Request access to their data
• Request correction of inaccurate data
• Request deletion of data (subject to legal retention requirements)
• Withdraw consent (where applicable)

Requests may be submitted through the contact details below.

12. COOKIES & TRACKING

DOCBOON uses cookies and similar technologies to:

• Improve user experience
• Analyze usage patterns
• Enhance platform functionality

Users may control cookie settings through browser preferences.

13. INTERNATIONAL DATA TRANSFER

Data may be processed or stored outside India through secure and lawful mechanisms, subject to applicable regulations.

14. CHILDREN’S DATA

The Platform is not intended for use by minors.

We do not knowingly collect data from individuals below the legally permissible age.

15. GRIEVANCE OFFICER

For any privacy-related concerns or complaints:

Email: info@docboon.in
Phone: +91-8607766633

We will respond within reasonable timelines as required under applicable law.

16. LIMITATION OF LIABILITY

DOCBOON shall not be liable for:

• Data breaches caused by third-party service providers
• Unauthorized access due to user negligence
• Events beyond reasonable control

17. POLICY UPDATES

DOCBOON may update this Privacy Policy periodically.

Continued use of the Platform constitutes acceptance of updated terms.

18. ACKNOWLEDGMENT

By using the Platform, you acknowledge that:

• You have read and understood this Privacy Policy.
• You consent to collection and use of data as described.