BUYER AGREEMENT

(DOCBOON Platform)

1. INTRODUCTION

This Buyer Agreement (“Agreement”) governs all purchases made through the DOCBOON Platform.

The Platform is intended exclusively for hospitals, medical practitioners, and institutional buyers.

By creating an account, placing an order, or using the Platform, the Buyer agrees to be bound by this Agreement.

2. COMMERCIAL NATURE OF PLATFORM

All transactions on the Platform are:

• Business-to-Business (B2B) commercial procurement transactions
• Conducted in the course of professional or institutional use

The Buyer expressly confirms that:

• The Buyer is acting in a professional or institutional capacity
• The Buyer is not a retail consumer
• The Buyer possesses adequate technical knowledge
• Independent due diligence has been conducted

3. PLATFORM ROLE

DOCBOON operates solely as a technology intermediary platform.

DOCBOON does not:

• Manufacture products
• Act as seller of record
• Control product quality, storage, or usage

All transactions occur directly between Buyer and Seller.

4. NON-RELIANCE & PROCUREMENT AFFIRMATION

The Buyer confirms that

• No reliance is placed on any representation, warranty, or statement made by DOCBOON
• All purchasing decisions are based on independent evaluation and professional judgment

DOCBOON shall not be deemed to have:

• Advised
• Recommended
• Endorsed
• Certified

any product.

5. PRODUCT SELECTION & USE RESPONSIBILITY

The Buyer is solely responsible for:

• Product selection
• Suitability for intended use
• Storage and handling
• Compliance with applicable laws and medical standards

6. INSPECTION & ACCEPTANCE (STRICT)

The Buyer shall:

• Inspect goods immediately upon delivery
• Verify:
• Quantity
• Condition
• Batch
• Expiry

Failure to report discrepancies within 48 hours of delivery shall constitute:

👉 Irrevocable, unconditional, and final acceptance of goods

All claims thereafter shall stand waived.

7. RETURNS, CLAIMS & CANCELLATION

• Returns and claims shall be governed strictly by the Return Policy
• Cancellation shall be governed strictly by the Cancellation Policy

The Buyer acknowledges that:

• Returns are limited and conditional
• Claims are time-bound and evidence-based
• Orders cannot be cancelled after dispatch

8. SHIPPING & DELIVERY

• Delivery timelines are indicative and not guaranteed
• Risk in goods transfers to the Buyer upon delivery

All shipping matters shall be governed by the Shipping Policy.

9. PAYMENT & SETTLEMENT TERMS (INTEGRATED)

9.1 Prepaid Model

• All orders must be paid in full at the time of placement
• No credit facility is provided

9.2 Platform Role

DOCBOON acts as:

• Payment collection facilitator
• Settlement intermediary

9.3 Fund Holding Mechanism

Buyer acknowledges that:

• Payments shall be held by DOCBOON until:
  • Delivery confirmation, AND
  • Expiry of the claim window (48 hours)

9.4 Refund Handling

• Refunds (if applicable) shall be processed by DOCBOON
• Refund eligibility is governed strictly by Return Policy

9.5 No Set-Off or Deduction

The Buyer shall not:

• Withhold payments
• Deduct amounts
• Set-off claims

against any transaction.

10. BULK / INSTITUTIONAL TRANSACTIONS (OVERRIDE CLAUSE)

If a transaction qualifies as bulk or institutional (including but not limited to high-value or commercial orders), the Buyer agrees that:

• Stricter conditions shall apply
• Orders are final and non-returnable except where specifically permitted
• Procurement responsibility rests entirely with the Buyer

The Buyer further agrees that:

• Errors in quantity, selection, or forecasting shall not be grounds for return or refund
• Storage, handling, and expiry risks are solely borne by the Buyer

DOCBOON shall have sole discretion to classify a transaction as bulk/institutional.

11. PRODUCT LIABILITY & CLINICAL USE

The Buyer assumes full responsibility for:

• Product usage
• Clinical application
• Patient outcomes

DOCBOON shall have no liability whatsoever for:

• Product defects
• Clinical outcomes
• Adverse events

12. REGULATORY RESPONSIBILITY

The Buyer is responsible for:

• Compliance with applicable laws
• Licensing and regulatory requirements
• Proper storage and use of products

13. LIMITATION OF LIABILITY

DOCBOON shall not be liable for:

• Indirect or consequential losses
• Business loss or operational disruption
• Clinical or patient-related claims

14. INDEMNITY

The Buyer agrees to indemnify and hold harmless DOCBOON from:

• Product usage claims
• Clinical or patient-related claims
• Regulatory actions
• Third-party disputes

including all costs and legal expenses.

15. FRAUD & MISUSE

DOCBOON reserves the right to:

• Reject suspicious transactions
• Block accounts
• Initiate legal proceedings

16. PLATFORM RIGHTS

DOCBOON may:

• Cancel orders
• Hold transactions
• Restrict access

where required for operational, regulatory, or risk control purposes.

17. ELECTRONIC RECORDS

All Platform records shall be treated as valid electronic evidence.

18. FORCE MAJEURE

DOCBOON shall not be liable for delays or failures due to events beyond its control.

19. POLICY INTEGRATION

This Agreement shall be read together with:

• Terms of Use & Disclaimer
• Return Policy
• Cancellation Policy
• Shipping Policy
• Privacy Policy

Stricter provisions shall prevail.

20. GOVERNING LAW & JURISDICTION

Governed by laws of India.

Jurisdiction: Courts at Ambala, Haryana.

21. ACKNOWLEDGMENT

By using the Platform or placing an order, the Buyer:

• Accepts this Agreement in full
• Confirms commercial intent
• Assumes all risks associated with procurement and usage