SHIPPING & DELIVERY POLICY
(DOCBOON Platform)
1. APPLICABILITY
This Policy governs shipping, dispatch, and delivery of all orders placed through DOCBOON.
All transactions are treated as prepaid commercial procurement transactions.
2. PLATFORM ROLE (IMPORTANT)
DOCBOON operates as a technology intermediary platform.
- Products are shipped by independent sellers
- Logistics may be handled by:
- Sellers directly
- Third-party logistics providers
DOCBOON does not operate as a logistics provider or carrier.
3. ORDER PROCESSING
- Orders are processed only after successful payment confirmation
- Orders are forwarded to sellers for fulfillment
Order processing timelines may vary depending on:
- Product type
- Availability
- Seller location
4. DISPATCH TIMELINE
Sellers are expected to dispatch orders within:
- 1–3 working days, unless otherwise specified
Dispatch timelines may vary due to:
- Product availability
- Regulatory requirements
- Special handling conditions
5. DELIVERY TIMELINE
Estimated delivery time:
- 2–7 working days from dispatch
However, delivery timelines are:
- Indicative only
- Not guaranteed
6. SHIPPING CHARGES
Shipping charges :
- Charged separately at checkout
All applicable charges shall be displayed before order confirmation.
7. TRACKING
- Tracking details may be provided where available
- Tracking accuracy depends on logistics provider
DOCBOON does not guarantee real-time tracking accuracy.
8. DELIVERY CONFIRMATION
Delivery shall be deemed complete when:
- Product is delivered to the address provided by buyer
- Delivery is confirmed via:
- OTP, OR
- Signature, OR
- System delivery confirmation
9. RISK TRANSFER (CRITICAL LEGAL CLAUSE)
Risk in goods transfers to the buyer upon delivery.
After delivery, the buyer assumes full responsibility for:
- Storage
- Handling
- Usage
10. INSPECTION OBLIGATION
Buyer must:
- Inspect goods immediately upon delivery and take photographic/ video evidence (as applicable)
All issues must be reported within:
👉 48 hours (as per Return Policy)
11. DELIVERY ISSUES
11.1 Delayed Delivery
Delivery delays may occur due to:
- Logistics constraints
- Remote locations
- External disruptions
DOCBOON shall not be liable for such delays.
11.2 Damaged Delivery
- Must be reported within 48 hours
- Subject to Return Policy
11.3 Non-Delivery
Buyer must report non-delivery within a reasonable time.
Investigation will be conducted with logistics partner.
12. ADDRESS ACCURACY
Buyer is responsible for providing:
- Correct shipping address
- Accurate contact details
DOCBOON shall not be liable for:
- Delivery failure due to incorrect details
- Additional costs arising from re-attempts
13. MULTIPLE SHIPMENTS
Orders may be fulfilled in:
- Multiple shipments
depending on product availability or seller logistics.
14. SPECIAL PRODUCTS (IF APPLICABLE)
For temperature-sensitive or regulated products:
- Additional handling conditions may apply
- Buyer is responsible for ensuring proper storage upon delivery
15. FORCE MAJEURE
DOCBOON shall not be liable for delays or failure due to:
- Natural disasters
- Government restrictions
- Strikes or disruptions
- Pandemic-related issues
16. LIMITATION OF LIABILITY
DOCBOON shall not be liable for:
- Delay in delivery
- Transit damages beyond policy scope
- Loss caused by logistics providers
- Indirect or consequential losses
17. THIRD-PARTY LOGISTICS DISCLAIMER
Logistics services are provided by independent third parties.
DOCBOON:
- Does not control logistics operations
- Is not responsible for acts or omissions of such providers
18. POLICY INTEGRATION
This Policy shall be read with:
- Terms of Use & Disclaimer
- Return, Replacement & Refund Policy
- Cancellation Policy
- Privacy Policy
Stricter provisions shall prevail.
19. GOVERNING LAW & JURISDICTION
Governed by laws of India.
Jurisdiction: Courts at Ambala, Haryana.
20. ACKNOWLEDGMENT
By placing an order, the buyer:
- Accepts this Shipping Policy
- Acknowledges intermediary role of DOCBOON
- Agrees to risk transfer upon delivery
